I just came across a post on Jeff Atwoods 'Coding horror' site (can't even remember how I ended up there), and a post about blogging, more specifically the reactions you can get from irate people. I'm not sure his recommendation to ignore people is 'the' solution but it's an interesting point of view and account of his own experience with flame wars and irate people with comments like "I stopped reading your blog years ago"! Interesting read, especially for people that blog themselves...
PS: Sorry I remembered he has a good review of the Dell XPS M1330 and I had recommended this laptop to a client, Anne-Sophie, webmaster of the Adecco France website and reminded me she was also happy with her red laptop!